Customer Service Representative Job Description

Salary depends on years of experience, range of duties, hours, and location.

A customer service representative is tasked with fielding customer questions, concerns, and complaints pertaining to a product and/or service. Typical duties include fielding phone calls and answering emails from customers and resolving any issues that may arise. They must possess a deep understanding of a company’s products and services and may also need to work closely with a larger customer service team to review new products, services, and company policies. A good customer service representative must be solution-oriented and able to address all customer concerns in a courteous and efficient manner.