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Secretary Job Description


  • Salary range: $35,000-$65,000
  • Sweet spot: $40,000-$55,000
  • Major cities: $40,000-$65,000
  • Other markets: $35,000-$55,000
  • Bonus: Customary

A secretary is responsible for facilitating communications within an office and fielding interactions with the public. Their duties include answering and redirecting phone calls, scheduling meetings and providing personalized support for other employees in their office. Secretaries are typically the first impression of a company, often working at a front desk. Secretaries perform tasks such as keeping files, booking meetings, setting appointments and managing day-to-day operations of a company or an organization. Secretaries might have access to customer accounts and may be required to resolve a customer’s issue.

Given that the word “secretary” may be used in lieu of other titles such as Administrative Assistant and Administrative Officer, it is important to review the position specification and the role’s responsibilities. A secretary may have receptionist duties or that of an administrative assistant reporting to a specific manager or group of managers; the job title can be misleading.

Job Description

  • Act as a key face of the organization by answering telephone calls and receiving visitors
  • Make internal and external clients and colleagues feel welcomed and supported
  • Answer telephones and respond to inquiries via telephone or email
  • Book meeting rooms, set up conference calls and take messages and minutes during meetings
  • Perform administrative tasks, including filing and photocopying
  • Write emails, memos and letters
  • Implement and/or develop office procedures and record systems
  • Provide administrative and office support activities for one or multiple supervisors
  • Coordinates meetings, presentations, office visits, lunches, etc., as required
  • Be responsible for word processing, spreadsheet creation, and presentations
  • Take the lead on office organization, filing, data entry/management, and dictation, as needed
  • Manage travel for the team, including booking and accommodations
  • Serve as an extra set of hands for all office matters

Critical Soft Skills

  • Organized
  • Strong communicator
  • Detail-oriented
  • Discreet
  • Problem solver / resourceful
  • Creative / innovative
  • Excellent interpersonal skills
  • Self starter / takes initiative
  • Efficient time manager
  • Multitasker

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