A secretary is responsible for facilitating communications within an office and fielding interactions with the public. Their duties include answering and redirecting phone calls, scheduling meetings and providing personalized support for other employees in their office. Secretaries are typically the first impression of a company, often working at a front desk. Secretaries perform tasks such as keeping files, booking meetings, setting appointments and managing day-to-day operations of a company or an organization. Secretaries might have access to customer accounts and may be required to resolve a customer’s issue.
Given that the word “secretary” may be used in lieu of other titles such as Administrative Assistant and Administrative Officer, it is important to review the position specification and the role’s responsibilities. A secretary may have receptionist duties or that of an administrative assistant reporting to a specific manager or group of managers; the job title can be misleading.