A medical office assistant oversees administrative functions for a single doctor or a team of doctors in a small private practice or as part of a larger healthcare system. They are a crucial part of ensuring the medical office runs smoothly; despite the many technical skills needed, soft skills are paramount! A medical office assistant must be compassionate and understanding to patient needs. In addition, a medical office assistant must be detail-oriented and conscientious, in order to prevent insurance and billing mishaps.
From a technical perspective, medical office assistants need to be experienced in interacting with patients, scheduling appointments, handling billing, insurance protocols and payment, filing and accessing patient records, following-up with patients and assisting with insurance claims. This role requires light computer software skills and comfort with other traditional office equipment. Finally, a medical office assistant should have a working knowledge of medical terminology, health insurance guidelines, and medical billing protocols.