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Medical Office Assistant Job Description

Medical Office Assistant

  • Salary range: $35,000-$75,000
  • Sweet spot: $40,000-$60,000
  • Major cities: $50,000-$75,000
  • Other markets: $35,000-$65,000
  • Hourly: $15-$25/hour   Sweet Spot: $17-20/hour
  • Bonus: Customary

A medical office assistant oversees administrative functions for a single doctor or a team of doctors in a small private practice or as part of a larger healthcare system.  They are a crucial part of ensuring the medical office runs smoothly; despite the many technical skills needed, soft skills are paramount! A medical office assistant must be compassionate and understanding to patient needs. In addition, a medical office assistant must be detail-oriented and conscientious, in order to prevent insurance and billing mishaps.

From a technical perspective, medical office assistants need to be experienced in interacting with patients, scheduling appointments, handling billing, insurance protocols and payment, filing and accessing patient records, following-up with patients and assisting with insurance claims. This role requires light computer software skills and comfort with other traditional office equipment. Finally, a medical office assistant should have a working knowledge of medical terminology, health insurance guidelines, and medical billing protocols.

Job Description

  • Be the face of the practice. Greet incoming patients and vendors and assist them in completing paperwork and direct them to the appropriate departments, as necessary
  • Answer phone calls, schedule appointments and keep a robust calendar for one or several physicians. A busy practice may require scheduling across several physicians
  • Sort mail, collate faxes, reply to emails,
  • Provide administrative support to doctors, nurses, support staff and patients in a large healthcare clinic or smaller private practice
  • Schedule staff meetings which may require reserving a conference room and procuring catering
  • Maintain records for the practice in an organized and confidential manner
  • Oversee billing and invoices for patients and vendors; assist in the submission of  insurance claims where insurance is accepted by the practice
  • Ensure that all office supplies and possibly medical supplies are in stock; reorder, as necessary
  • Assist in the transcription of a doctor’s notes and file them accordingly in a confidential database

Critical Soft Skills

  • Collaborative
  • Comfortable with complexity / ambiguity
  • Detail-oriented
  • Discreet
  • Efficient time manager
  • Emotionally intelligent
  • Excellent interpersonal skills
  • Friendly/personable
  • Multitasker
  • Organized

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