Concierge Job Description

Concierge

Salary range: $25,000-$60,000, Sweet spot: $30,000-$45,000
Major cities: $40,000-$60,000, Other markets: $25,000-$45,000
Hourly: $13-$30/hour Sweet Spot: $15-$21/hour
Bonus: Customary

Salary depends on years of experience, range of duties, hours, and location.

A concierge is a customer service representative who assists guests with various needs and requests at a hotel, resort, or other type of establishment. They are responsible for providing information and assistance related to the local area and the establishment’s services and amenities, such as recommending local restaurants or making reservations. They also handle guest complaints or concerns, and make arrangements for transportation, tours, and tickets to events. Concierges are expected to maintain a professional and helpful demeanor at all times, and to stay up-to-date with the local area and any changes or new developments.

Job Description

Make reservations and arrangements for guests, including transportation, tours, and tickets to events.
Handle guest complaints or concerns and escalating them to the relevant department or manager as necessary
Maintain up-to-date knowledge of local area and any changes or new developments
Respond to telephone, email and in-person enquiries from guests
Collaborate with other departments and managers to ensure guests needs are met
Provide guests with information on the hotel’s facilities and services, such as laundry, room service and concierge services
Provide guests with information on the local area, such as tourist attractions and public transport
Create and maintain accurate records of guests’ requests and requirements
Be available to assist guests at all times, including outside of regular working hours
Create a welcoming and friendly environment for guests.