Front Desk Manager Job Description

Front Desk Manager

Salary range: $35,000-$70,000, Sweet spot: $45,000-$60,000
Major cities: $50,000-$70,000, Other markets: $35,000-$50,000
Hourly: $17-$35/hour Sweet Spot: $22-$30/hour
Bonus: Customary

Salary depends on years of experience, range of duties, hours, and location.

A front desk manager is responsible for overseeing the operations of the front desk and ensuring that guests have a positive experience. This individual is typically in charge of supervising the front desk staff and managing the guest registration, check-in and check-out procedures. They are often the first point of contact for guests and are responsible for providing excellent customer service, handling guest complaints or issues, and ensuring that guests have all the information they need to enjoy their stay.

Job Description

Supervising the front desk staff and ensuring that they provide excellent customer service
Managing the guest registration, check-in and check-out procedures
Handling guest complaints or issues and ensuring that they are resolved in a timely and professional manner
Overseeing other aspects of the hotel or organization, such as guest services, housekeeping, and security
Planning, scheduling and monitoring the work of front office staff
Recruiting, training, supervising and motivating the front office team
Checking in on guests regularly to ensure they are satisfied with their stay
Ensuring that all front office policies and procedures are followed
Managing and controlling the budget of the front office